Why and what can I do if my order is taking more time than expected?

The Kiwibot team is really sorry that your order is taking longer than expected!

Even if we work hard with the stores to complete your order within the estimated delivery time, there are some reasons why an order may take longer than expected:

• Your kiwibot has suffered an accident
• Your kiwibot was vandalized
• The restaurant may be busy
• High traffic density

If your order is running behind the provided estimated time of arrival, you can report this issue directly to the support team through the chatbot located in the tracker that you received via SMS, using the Bite University app, sending an email, or calling our operations team

Email: [e-mail]

Phone [phone]

link to our website: www.kiwibot.com